Terms & Conditions

 

Alpha Detective Agency Ltd, Registered in England Company Number 6041387
Registered Office: Alpha Detective Agency Limited, Drake House, 24 The Hemsleys, Pease Pottage, West Sussex, RH11 9BX
Data Protection Act Registration No: Z9911322
Consumer Credit Act Registration No: 595920
The logo and name of Alpha Detective Agency are registered trademarks of Alpha Detective Agency Limited
 

Standard Terms of Business
1. FORMATION OF CONTRACT
 
"Alpha Detective Agency Limited" ("The Company") will conduct business solely upon the following terms and conditions, which:
(i) Can be varied only in writing by a Director of the Company; and
(ii) override and exclude any terms stipulated or referred to by the customer in any communication or prior course of dealing with the Company; and
(iii) supercede any prior representation, whether oral or written, made to the customer by any employee or agent of the Company.
2. SERVICES

The company agrees to provide inter alia Agency and general services.

3 PRICE OF SERVICES

The price of the service provided to the customer by the Company shall be based upon the Company's current price list.

4. PAYMENT

The Company shall invoice the customer for the current price of the service forthwith upon completion of the service or at agreed stages. Subject to credit being allowed to the Customer by the Company, invoice shall be payable on or before the 14th day after the invoice date.

5. DEFAULT IN PAYMENT

(i) In default of due payment of its invoice, the Company may in its absolute discretion and irrespective of any other rights maintain an action against the customer for the invoice sum upon which interest shall be payable in accordance with Late Payment of Commercial Debts (Interest) Act 1998. This means after 14 calendar days we will charge statutory interest and add a compensation amount as provided in the above legal act.
(ii) The customer shall indemnify the Company against any legal costs which it may reasonably incur to recover its invoice sum.

6. CUSTOMERS OBLIGATIONS
 
(i) The customer hereby warrants that in relation to information provided by the Company, the customer will not place reliance upon such information in conducting its business and will not hold the Company responsible for any loss or damage sustained as a result thereof.
(ii) The customer agrees to indemnify and hold harmless the Company against all claims, proceedings, costs, losses and damage which the Company may sustain or incur in connection with the service supplied to the customer unless those claims result from the wilful misconduct of the Company.

7. LIABILITY

(i) The Company shall not be liable for loss and/or damages sustained by the customer by reason of any cause whatsoever.
(ii) The Company shall not be liable for loss and/or damage sustained by the customer and resulting from any inability on the part of the Company to perform its obligations by reason of war, riot, explosion, fire, flood, strike, lock-out, Acts or Regulations of Government, shortage of materials or labour, failure of plant or equipment or any event which the Company is unable to avoid.
(iii) The Company shall not be liable for loss and/or damage sustained by the customer resulting from any acts, errors or omissions by the Company or its employees.
(iv) The Company shall not be liable for loss and/or damage sustained by the customer resulting from any reliance placed upon information provided to the customer by the Company.

8. CONSEQUENTIAL LOSS

The Company shall not be liable to the customer for any Consequential Loss or damage irrespective of its cause.

9. SET-OFF
 
The customer may not withhold payment of any invoice or other amount due to the Company by reason of any right of set-off or counterclaim which the customer may have or allege to have for any reason whatsoever.

10. MISCELLANEOUS

(i) Each of these terms and conditions is to be considered separately and shall survive and apply even if one or more of the other terms and conditions are held to be unreasonable or otherwise inapplicable.
(ii) Headings contained herein are for reference purposes only and shall not be deemed to be an indication of the meaning of the clauses to which they relate.
(iii) The customers obligations and/or benefits hereunder shall not be assigned to a third party without the Company's prior written consent.
(iv) The customer agrees to provide 48 hours notice of cancellation of any booked time or services and to accept billing for services booked should such notice not be given.

11. PROPER LAW

These terms and conditions shall be governed by English Law and any dispute arising out of or in connection with the same shall be determined by the English Courts.

12. PRIVACY POLICY

Alpha Detective Agency Limited is committed to protecting your privacy. Our privacy policy indicates to you what information we collect about you and how we use it. This privacy policy is only applicable to content that resides on www.alphadetectives.co.uk. Alpha Detective Agency Limited is not responsible for the content and your privacy on web sites external to that of www.alphadetectives.co.uk.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for statistical reasons and for email correspondence (when you email [email protected]).
The type of information we will collect about you includes:
Your name
Telephone number
E-mail address
We also collect the following information when browsing www.alphadetectives.co.uk:
Your IP address
The date and time of your visit
Which operating system you are using
Which browser you are using
Which country you reside in
Which pages you visit
This data is collected by most web sites today, no personal details can be obtained from you just by visiting www.alphadetectives.co.uk.
We use secure external payment providers to offer a way of assisting payment to Alpha Detective Agency Limited. Please read their privacy policies as these are external to Alpha Detective Agency Limited.
 
13. COURT SUMMONS/WITNESS AT COURT

Any client or Person wishing a member of Alpha Detective Agency Limited Staff to attend Court as either a witness, witness of fact or expert witness shall be liability to pay our set court attendance fees of £150.00 per half day (8am to 1pm) and £300.00 per full day (8am to 6pm). Travel time is included in these times and further out of hours time is charged at £50.00 per hour. All expenses are on top of the attendance fees. Quoted figures are part thereof i.e. if a 1/2 day over runs i.e. 8am to 2pm the fee payable is that of a full day. Any client engaging our services agrees to these fees from the outset of a case and further agrees to pay the above mentioned fees before any staff member will act as a witness.
Any client engaging our services agrees not to summons any staff member of Alpha Detective Agency Limited to Court on any case we have provided professional services upon without first talking to a Director of Alpha Detective Agency Limited and gaining the written permission of the said Director that a summons may be issued. If a client fails to comply with this measure they agree to pay Alpha Detective Agency Limited a further fee of £500.00 before the court date to cover administration and staff coverage costs. A client also agrees to indemnify Alpha Detective Agency Limited and it’s staff from all actions at law arising out of a summons to Court.
 
14. STATEMENT FOR COURT PURPOSES

If a client wishes any member of staff to provide a statement that the client requires for court purposes our standard fee for this service is £250.00, we reserve the right to vary this fee if the statement is technical or requires more than 2 hours agent time to complete. Any client engaging our services agrees to this fee from the outset of a case and further agrees to pay this fee before any staff member will provide the statement.
 
15. BAILIFF LEASE FORFEITURE & LOCKSMITHS
 
Where we are instructed to undertake a commercial lease forfeiture for a client, the client agrees to pay the locksmith fees associated with the job if we are instructed to source the locksmith as part of our instruction. The client must pay the locksmith fees within 14 days of the forfeiture or a administration fee £100.00 in addition to all late payment fees and statutory fees will be payable.